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Dear Blogger,Hello. My name is Edward Skading, from Selangor, Malaysia. My parents once told me that to have a happy and long life, you must take great care about the food you consume. Always make sure it’s clean, because cleanliness is next to godliness and I stuck to these values. As a result, when it comes to food, I always make sure what I eat is reasonably clean and safe. I also believe that everyone has the right for healthy, clean and safe food. Recently, I exposed a horrible discovery concerning one of F&N Dairies (M) Sdn Bhd products on my weblog. It all started when my family and I was shocked to discover an abnormal brownish-blackish substance in a “Tea Pot” brand, sweeten condensed milk. You can read the detail findings, correspondence letters, photos of the contaminated milk and the foul conditions of F&N Dairies’ plant, at my weblog http://consumersrighteousness.blogspot.com/.Before exposing my horrible discovery, I have made a complaint to the company, but they are denying everything and not taking ownership of the product, even there is sufficient (justifiable) evidence that the milk is contaminated by mould and their plant have various foul conditions. I did not ask for any form of compensation, but I requested that the company be truthful, take ownership and accountable for their oversight, moreover rectify the problem and produce cleaner and safer food.I also feel cheated when the company executive responded that they are not liable for damaged products in the marketplace. Looks like I had been scammed by the company after being a loyal customer for many years. If only I had been informed in advance that I was eating their products under unsecured risk and with no assurance, I would have immediately change brand. I would have chosen a company that is more reliable, accountable and concern about their customers. As a consumer, I am sickened by the fact that we are not provided maximum protection from this sort of situations and whatever consumer rights we have now are defenceless. Even the consumer association NGO where I made a complaint (about 5 months ago) seems to be shying away because my grievances involve a corporate giant. With all of this going on, I feel my rights as a consumer had been deprived and now I am being forced to silence. Yes, the company is now suing me to shut up. They are using bullying legal tactics just because I am poor and powerless. I believe, it is the responsibility of our whole society to protect the rights and benefits of consumers, and we should together stand up and uphold it. By doing so, together we will eventually improve the consumption environment and no big organisation dares to bully anyone supported by a unified consumer society and that’s why I am writing to you. I am seeking for your point of view and support towards a good cause campaign to protect and uphold our consumer rights. If you are willing, I sincerely hope you can cover my story on your weblog and tell it to your world wide readers. I would greatly value and appreciate your kind support. I apologise if I had troubled you and I am sincerely sorry if this letter is in the wrong section of your weblog. Let’s show F&N that we Malaysians are concern too. If you wish to contact me, please send an email to email@example.com. Thank you.Yours truly,Edward Skading
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